Customer Service Policy

Consultation Channel
All customer consultation, after-sales feedback, business cooperation, and problem application services are uniformly processed through the official contact channel on the website Contact page. We do not provide any other off-site service channels to ensure the safety and standardization of user consultation and transaction processing.
Service Scope
Our customer service team supports product consultation, order inquiry, logistics progress verification, return and refund application, policy interpretation, and problem feedback processing. We adhere to the principle of standardized service, respond to user demands efficiently, and solve user shopping and after-sales problems in a timely manner.
Transaction Currency Standard
The unified settlement currency of all transactions on this website is US Dollar. All product pricing, order settlement, refund amount and fee calculation are based on US Dollar standards.
Service Principle
We adhere to the user-oriented service concept, provide transparent, standardized and reliable shopping services, strictly implement free global shipping, full tariff exemption, and standardized after-sales mechanisms, and protect the legitimate shopping rights and interests of every customer.

 

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