Refund & Return Policy
Return Eligibility
We support returns for all products within 60 days from the date customers receive the goods. All returned items must be kept in original condition, with complete original packaging, accessories, and intact appearance, without artificial damage, excessive wear, or private modification.
Return Application Process
Customers need to submit return and refund applications through the official contact channel on the website Contact page. Our customer service team will review the application and issue return instructions after confirmation.
Refund Processing Time
After we receive and inspect the returned goods to confirm compliance with return standards, the refund will be initiated within 5 to 10 business days. The actual arrival time of the fund is subject to the processing rules of the customer’s payment institution.
Refund Explanation
All qualified returns support full refund of the product payment. Since we provide free shipping and full tariff coverage, no additional logistics fees or tariff costs will be deducted from the refund amount. Returns caused by product quality problems will be fully borne by our side.
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